Appendix E Questionnaire/observation form. LIBRARY USER SEARCH ACTIVITY USER CHARACTERISTICS 1. No. 2. Date: 3. M / F 4. Status: Ungd. Pgd 1st yr. Res 2nd yr. Staff 3rd yr. Other 5. Course/Dept: 6. Cat use: Never Occas Freq 7. Material: 8. Time factor: Course related Immediate / Other Short term Long term 9. Search states: COMMENTS; 87 SPECIFIC ITEM SEARCH AT THE CATALOGUE 1.1 Initial search 1.2 Subsequent search from: 2. Description of item: Author Title 2.1 written Date 2.2 Pub memory 2.3 2.4 2.5 2.6 2.7 3. Source of Reference 3.1 3.4 Reading list Printed source 3.2 3.5 Lecturer Other 3.3 Colleague 4. Initial Access 4.1 Author 1 2 3 4 5 4.5 HELP? 12 4.2 Title 1 2 3 4 5 3 4 5 4.3 Author/title 1 2 3 4 5 4.4 Other 1 2 3 4 5 88 AUTHOR SEARCH 5.1 Initial access Input 5.3 5.4 5.5 5.6 HELP 5.7 RESTART 6.1 5.8 END 5.2 Subsequent access fro 6. Heading Browse Author selected 6.2 6.3 6.4 6.5 6.6 6.7 COPY AVAIL 6.8 BRIEF REFS 6.9 No match SEARCH HIST 6.10 HELP 7. 7.2 6.11 RESTART out of 6.12 END 7.1 7.4 Date Marked Class no. None Brief References selected Written Author 7.3 Title Memory 7.5 7.6 7.7 7.8 7.9 7.10 7.13 HEADING BROWSE HELP 7.11 7.14 COPY AVAIL RESTART 7.12 7.15 SEARCH HIST END 89 8. Copy availability references selected 8.2 Written Author 8.4 8.5 8.6 8.7 8.8 8.9 BRIEF REFS 8.10 8.13 FULL RECORD RESTART 8.3 Title Memory out of 8.1 None Class no. Other 8.11 8.14 SEARCH HIST END 8.12 HELP 9. Full Record Display Author 9.3 9.4 9.5 9.6 9.7 9.8 COPY AVAIL 9.9 out of Title 9.1 Written 9.2 Other Memory Class no. BRIEF REFS 9.10 9.13 SEARCH HIST END 9.11 HELP 9.12 RESTART 90 TITLE SEARCH 10.1 Initial access Input 10.3 10.4 10.5 10.6 10.8 HELP BROWSE 10.9 RESTART 10.7 KEYWORD 10.10 END 10.2 Subsequent access from: 11. Heading Browse Titles 11.2 Selected 11.3 11.4 11.5 11.6 11.7 COPY AVAIL 11.8 BRIEF REFS 11.1 No match 11.9 SEARCH HIST 11.10 HELP 11.11 RESTART 11.12 END 12. Search History - postings No. of refs. 12.1 12.2 12.3 12.6 COPY AVAIL HELP 12.4 12.7 BRIEF REFS RESTART 12.5 12.8 NEW SEARCH END 91 13. 13.2 Brief References selected Written Author 13.3 Title Memory out of 13.4 Date 13.1 Marked None Class no. 13.5 13.6 13.7 13.8 13.9 13.10 13.13 HEADING BROWSE HELP 13.11 13.14 COPY AVAIL RESTART 13.12 13.15 SEARCH HIST END 14. Copy availability references selected 14.2 Written Author 14.4 14.5 14.6 14.7 14.8 14.9 BRIEF REFS 14.10 14.13 FULL RECORD RESTART 14.3 Title Memory out of 14.1 None Class no. Other 14.11 14.14 SEARCH HIST END 14.12 HELP 92 15. Full Record Display Author 15.3 15.4 15.5 15.6 15.7 15.8 COPY AVAIL 15.9 Title out of 15.1 Written 15.2 Other Memory Class no. BRIEF REFS 15.10 15.13 SEARCH HIST END 15.11 HELP 15.12 RESTART 93 AUTHOR/TITLE SEARCH 16.1 Initial access Input 16.3 Au Ti 16.4 Au Ti 16.5 Au Ti 16.6 16.8 COPY AVAIL HELP 16.7 16.9 SEARCH HIST RESTART 16.10 END 16.2 Subsequent access from: 17. 17.2 Copy availability references selected 17.3 Title Memory out of 17.1 No Written Author Class no. Other 17.4 17.5 17.7 FULL RECORD HELP 17.6 17.8 SEARCH HIST RESTART 17.9 END 18. Full Record Display Author 18.3 18.4 18.6 COPY AVAIL HELP 18.5 18.7 Title 18.1 Written 18.2 Class no. Memory Other SEARCH HIST RESTART 18.8 END 94 19. Search History - Postings No. of refs. 19.1 19.2 19.3 19.6 COPY AVAIL HELP 19.4 19.7 BRIEF REFS RESTART 19.5 19.8 NEW SEARCH END 20. 20.2 Brief References selected Written Author 2 0.3 Title out of 2 0.4 Date 20.1 Marked None Memory Class no. 20.5 2 0.6 20.7 20.8 2 0.9 20.10 20.12 COPY AVAIL HELP 20.11 20.13 SEARCH HIST RESTART 20.14 END 95 21. Copy availability references selected 21.2 Written Author 21.4 21.5 21.6 21.7 21.8 21.9 BRIEF REFS 21.10 21.13 FULL RECORD RESTART 21.3 Title Memory out of_ 21.1 None Class no. Other 21.11 21.14 SEARCH HIST END 21.12 HELP 22. Full Record Display Author 22.3 22.4 22.5 22.6 22.7 22.8 COPY AVAIL. 22.9 Title out of 22.1 Written 22.2 Other Memor Class no. BRIEF REFS. 22.10 22.13 SEARCH HIST END 22.11 HELP 22.12 RESTART 96 SUBJECT SEARCH 23. Expressed topic: 23.1 Initial search/access Input 2 3.3 23.4 23.5 23.6 HELP 23.7 RESTART 24.1 23.8 No match END 23.2 Subsequent search/access from 24. Heading Browse Selected 24.2 24.3 24.4 24.5 24.6 24.7 COPY AVAIL 24.8 BRIEF REFS 24.9 SEARCH HIST 24.10 HELP 25. 25.2 24.11 RESTART out of 24.12 END 25.1 25.4 Date Marked Class no. None Brief References selected Written Author 25.3 Title Memory 25.5 25.6 25.7 25.8 25.9 25.10 HEADING BROWSE 25.13 HELP 25.11 25.14 97 COPY AVAIL RESTART 25.12 25.15 SEARCH HIS END 26. Copy availability references selected 26.2 Written Author 26.4 26.5 26.6 26.7 26.8 26.9 HEADING BROWSE 26.10 26.12 2 6.14 RESTART 27.1 26.3 Title Memory out of 26.1 Non Class no. Other BRIEF REFS SEARCH HIST 26.15 Written Class no. END 27.2 Other Memory 26.11 FULL RECORD 26.13 HELP 27. Full Record Display Author 27.3 27.4 27.5 27.6 27.7 27.8 COPY AVAIL. out of Title 27.9 BRIEF REFS. 27.10 27.13 SEARCH HIST END 27.11 HELP 27.12 RESTART 98 KEYWORD SEARCH 28. Expressed topic: 28.1 Initial search/access Input 2 8.3 28.4 28.5 28.6 HELP 28.7 RESTART 28.8 END 28.2 Subsequent search/access from: 29. Search History-keyword postings No. of refs. 29.1 29.2 29.3 29.6 30. 30.2 COPY AVAIL HELP 29.4 29.7 BRIEF REFS RESTART out of 30.4 Date 29.5 29.8 SEARCH HIST END 30.1 Marked Class no. None Brief References selected Written Author 3 0.3 Title Memory 30.5 30.6 3 0.7 3 0.8 30.9 30.10 3 0.12 COPY AVAIL HELP 3 0.11 30.13 SEARCH HIST RESTART 30.14 END 99 31. Copy availability references selected 31.2 Written Author 31.4 31.5 31.6 31.7 31.8 31.9 BRIEF REFS 31.10 31.13 FULL RECORD RESTART 31.3 Title Memory out of 31.1 Non Class no. Other 31.11 31.14 SEARCH HIST END 31.12 HELP 32. Full Record Display Author 32.3 32.4 32.5 32.6 32.7 32.8 COPY AVAIL out of 32.1 Written Class no. 32.2 Other Memor Title 32.9 BRIEF REFS 32.10 32.13 SEARCH HIST END 32.11 HELP 32.12 RESTART 100 SHELF-MARK SEARCH 33.1 Initial search Input: 33.3 33.4 33.5 HELP 33.6 RESTART 33.7 END 33.2 Subsequent search from: 34. Shelf-mark browse Shelf-mark selected 34.2 34.3 34.4 34.5 34.6 34.7 COPY AVAIL 34.8 BRIEF REFS 34.1 No match 34.9 SEARCH HIST 34.10 HELP 34.11 RESTART 34.12 END 35. 35.2 Brief References selected Written Author 35.3 Title out of 3 5.4 Date 35.1 Marked None Memory Class no. 35.5 35.6 35.7 35.8 3 5.9 35.10 35.12 COPY AVAIL HELP 35.11 35.13 SEARCH HIST RESTART 35.14 END 101 36. Copy availability references selected 3 6.2 Written Author 36.4 36.5 36.6 36.7 36.8 36.9 BRIEF REFS 36.10 36.13 FULL RECORD RESTART 36.3 Title Memory out of 36.1 Non Class no. Other 36.11 36.14 SEARCH HIST END 36.12 HELP 37. Full Record Display Author 37.3 37.4 37.5 37.6 37 . 7 . 37.8 COPY AVAIL. out of 37.1 Written Class no. 37.2 Other Memor Title 37.9 BRIEF REFS. 37.10 37.13 SEARCH HIST END 37.11 HELP 37.12 RESTART 102 SEARCH HISTORY Search reformulation from: 38.1 38.4 38.7 39. Author Subject Search History New 39.1 39.2 39.3 TRUNCATED TERMS: SELECTION: ALL search input: No. Refs. Browse / Keyword 38.2 38.5 Title Keyword 38.3 38.6 Author/title Shelf-mark 39.4 39.7 COPY AVAIL HELP 39.5 39.8 HEADING BROWSE RESTART 39.6 39.9 BRIEF REFS END 40. Search History - Postings No. of Refs 4 0.1 40.2 4 0.3 40.6 COPY AVAIL HELP 4 0.4 40.7 BRIEF REFS RESTART 40.5 40.8 NEW SEARCH END 103 41. Heading Browse Selected 41.2 41.3 41.4 41.5 41.6 41.7 COPY AVAIL 41.8 BRIEF REFS 41.1 No match 41.9 SEARCH HIST 41.10 HELP 41.11 RESTART 41.12 END 42. 42.2 Brief References selected Written Author 42.3 Title out of 42.4 Date 42.1 Marked None Memory Class no. 42.5 42.6 42 .7 42.8 42.9 42.10 42.13 HEADING BROWSE HELP 42.11 42.14 COPY AVAIL RESTART 42.12 42.15 SEARCH HIST END 104 43. Copy availability references selected 4 3.2 Written Author 43.4 43.5 43.6 43.7 4 3.8 43.9 HEADING BROWSE 4 3.10 43.12 43.14 43.3 Title Memory out of 43.1 None Class no. Other BRIEF REFS SEARCH HIST RESTART 43.15 END 43.11 FULL RECORD 43.13 HELP 44. Full Record Display Author 44.3 44.4 44.5 44.6 44.7 44.8 COPY AVAIL 44.9 out of 44.1 Written Class no. 44.2 Other Memory Title BRIEF REFS 44.10 44.13 SEARCH HIST END 44.11 HELP 44.12 RESTART 105 SPECIFIC ITEM SEARCH AT THE SHELVES 45.1 Initial search 45.2 Subsequent search from: 46. Description of item(s): Author Title written Date Pub / memory Class no. 46.1 46.2 46.3 46.4 46.5 other 47. Source of reference: 47.1 Reading list 1 2 47.3 3 4 5 47.4 47.2 Lecturer 1 2 3 4 5 Printed source 1 2 3 4 5 3 4 Colleague 1 2 3 4 5 47.5 48. Other 1 2 Searcher consulted catalogue on previous occassion 48.1 yes 48.2 no 49. Expect to find item on the shelves? 49.1 yes 49.2 maybe YES 49.3 no NO 50. 50.1 50.2 50.3 Locating shelf section Familiar section? Use of guiding? Browse in section? 1 2 1 2 1 2 3 3 3 4 4 4 5 5 5 1 2 1 2 1 2 3 3 3 4 4 4 5 5 5 106 51. 51.1 Locating item(s) on the shelf: Follow class order? 1 2 Specify class no(s): 51.1.1 51.1.2 51.1.3 51.1.4 51.1.5 YES 3 from 4 5 1 2 to NO 3 4 5 51.2 Backtracking? 1 2 YES 3 4 5 1 2 NO 3 4 5 51.3 No. of shelves scanned: 52. Result: 52.1 52.2 52.2.1 52.2.2 52.2.3 52.2.4 52.2.5 53. 53.1 53.2 53.3 53.4 53.5 Further search activity: Reserve item(s) not found Seek help Abandon search Go to the catalogue Subj search at the shelves 107 1 1 1 1 2 2 2 2 3 3 3 3 54 4 4 4 4 5 5 5 5 Item(s) not found: Item(s) found: class no. information on spine GO TO SUBJECT SEARCH AT THE SHELVES 54.1 Initial search 54.2 Subsequent search from: 55. Expressed topic: 56. Locating relevant section: 56.1 56.2 56.3 56.4 Section familiar? Use of guiding? Look for specific class no(s)? Consulted cat on previous occasion? yes yes yes / / / no no no yes / no not applic 57, Browsing at the shelves: 57.1 57.2 57.3 Structured browsing? Backtracking? Class no(s) covered from to yes yes / / no no 57.4 57.5 No. of shelves scanned: Search refinements: A= A priori 1= Interactive 57.6 1 _ 2_ 3 _ 4 _ 5 Items taken from shelf: examined Information on the spine: 6 _ 7m contents / index 8 _ 9 _ 10 108 *58. Subsequent browsing at another section of the shelves: 58.1 58.2 58.3 Structured browsing? Backtracking? Class no(s) covered from to yes yes / / no no 58.4 58.5 No. of shelves scanned: Search refinements: A= A priori 1= Interactive 58.6 1 2 3 4 5 Items taken from shelf: examined Information on the spine: 6 7 8 9 10 contents / index *59. Subsequent browsing at another section of the shelves: 59.1 59.2 59.3 Structured browsing? Backtracking? Class no(s) covered from to yes yes / / no no 59.4 59.5 No. of shelves scanned: Search refinements: A= A priori 1= Interactive 109 59.6 1 2 3 4 5 60. Items taken from shelf: examined Information on the spine: 6 7 8 9 10 contents / index Result: 60.1 60.2 Relevant class section not relevant class section 61. Items retrieved: Class no. Title 61.1 61,2 61.3 61.4 61.5 62. Further search activity: 62.1 62.2 62.3 62.4 Seek help Subs subj search on another shelf section GO TO 58/59 Subs search at the catalogue Abandon search 110 BRITISH LIBRARY RESEARCH PAPERS 56. The library needs of the Chinese community in the United Kingdom by Alex Ng. ISBN 0 7123 3189 1. 1989. The role of information scientists in the development of expert systems; interim report by Margaret O'Neill and Anne Morris. ISBN 0 7123 3190 5. 1989. Resourcing GCSE by Helen Pain-Lewins, Margaret Kinnell and Janet Stevenson. ISBN 0 7123 3191 3. 1989. Cable and satellite: the potential for the information market by Jenny Danczak, Electronic Publishing Services Ltd. ISBN 0 7123 3192 1. 1989. Information needs of social scientists; a study by desk research and interview by Margaret Slater. ISBN 0 7123 3194 8. 1989. Design aids for constructing and editing tables by Paul Lefrere. ISBN 0 7123 3196 4. 1989. The potential applications of desktop publishing in information services by Penelope A Yates-Mercer and Anne Crook. ISBN 0 7123 3198 0. 1989. Education and recruitment of junior professionals: a study in the library and information profession by Brenda White Associates. ISBN 0 7123 3202 2. 1989. The use of information technology by senior staff in UK academic libraries by Peter Brophy and Mark Hayter. ISBN 0 7123 3204 9. 1989. Manpower requirements and availability in the expert systems field by Kathryn Walton and Anne Morris. ISBN 0 7123 3205 7. 1989. Life expectancy of write once digital optical discs by D R Winterbottom and R G Fiddes. ISBN 0 7123 3206 5. 1989. National survey of slide collections by Roy McKeown and Mary Edmunds Otter. ISBN 0 7123 3209 X. 1989. SGML theory and practice by Gilbert S K Wu. ISBN 0 7123 3211 1. 1989. The impact of IT on staff deployment in UK public libraries by Denise Craghill, Cherie Neale and T D Wilson. ISBN 0 7123 3214 6. 1989. The impact of Library and Information Plans on local co-operatives; a report for the Standing Conference of Co-operative Library and Information Services by Capital Planning Information. ISBN 0 7123 3217 0. 1989. 57. 58. 59• 60. 61. 62. 6 3. 64. 65. 66. 67. 68. 69. 70.